Refund Policy
Last updated: 2025
At Frusette, we aim to provide a smooth and reliable experience. This refund policy explains the conditions under which refunds, cancellations, or replacements may be processed.
Eligibility for Refunds
- If you receive a damaged or incorrect item.
- If the delivered meal is spoiled or not consumable.
- If your order was not delivered due to an issue on our side.
Non-Refundable Situations
- Change of mind after placing the order.
- Providing incorrect address or contact information.
- Failure to receive the order due to unavailability at the delivery location.
- Requests made after the allowed refund period.
Refund Request Window
Refund requests must be submitted within 24 hours of receiving the order. Requests made after this period cannot be processed.
Process for Refund
- Share your order ID and issue details with our support team.
- Provide photos if the product is damaged or incorrect.
- Our team will verify the issue and approve the refund if eligible.
Refund Method
Approved refunds are processed back to your original payment method. It may take 3 to 7 working days for the amount to reflect depending on your bank or payment provider.
Replacement Option
Instead of a refund, you may choose a replacement when applicable. Replacements are subject to availability and delivery location.
Order Cancellation
Orders can be cancelled only before they are prepared. Once preparation begins, cancellation is not possible.
Contact Us
For refund or cancellation support, reach out at:
frusetteofficial@gmail.com